BrightStar Credit Union is committed to creating a diverse work environment where everyone has an opportunity to succeed. We're dedicated to empowering the careers of our team. Our work environment is service-oriented, fast-paced and fun.
We are currently seeking for a Service Agent to join the Member Service Center at BrightStar Credit Union!
The primary purpose of the position is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. This is done by providing outstanding service to both internal and external members. The primary role of a Service Agent is to accept and process telephone and online requests, explain services, resolve problems, sell, and direct calls/requests to the appropriate area - and to perform non-phone duties within specified time frames as assigned.
Major Duties and Responsibilities:
Knowledge and Skill Requirements:
Experience: One year of call center or related experience (i.e. member/customer service) is required; credit union or other financial institution experience is preferred.
Education: High School diploma
Interpersonal Skills: Professionalism, Courtesy, tact, diplomacy, and the ability to provide great service are essential elements of the job. Empathy, the ability to understand member needs, the ability to listen, and the ability to sell are required. Work involves personal contact with others inside and outside the organization regarding giving or obtaining information which requires effective and clear verbal communication.
BrightStar Credit Union is an Equal Opportunity Employer. BrightStar is a Drug Free Workplace