BrightStar Credit Union is committed to creating a diverse work environment where everyone has an opportunity to succeed. We're dedicated to empowering the careers of our people. Our work environment is fun, fast-paced and service-oriented.
We are currently seeking a Member Resolution Team Leader to join us in our collections department!
The primary role of this position is to make a difference in our neighbor’s financial lives. This is accomplished by providing the highest quality of service to both internal and external members. In conformance with policies, procedures, and departmental goals; leading a member resolution team, and communicate and make arrangements with members to facilitate the repayment of delinquent loans and credit cards.
Maintain knowledge with BSA Compliance training:
Knowledge and Skills:
Experience: One year to three years or more of similar or related experience.
Education: (1) A two year college degree or (2) Completion of a specialized course(s) of study at a business or trade
school or (3) Completion of a specialized and extensive in-house
training or apprenticeship program.
Knowledge: Knowledge of Fair Debit Collection Practices Act which prohibits debt collectors from using
abusive, unfair, or deceptive practices to collect.
Interpersonal Skills: Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact
with others inside and/or outside the organization for purposes of giving or obtaining information,
building relationships, or soliciting cooperation.
Additional Skills: Must have good communication skills, preferred experience in Akcelerant collections platform. Must be
proficient in Microsoft Word and Excel.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit for long periods of time; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug Free Workplace.