BrightStar Credit Union is committed to creating a diverse work environment where everyone has the chance to succeed. We're dedicated to empowering the careers of our people. Our work environment is service-oriented, fast-paced and fun.
We are currently seeking a Fraud Manager to join our Sunrise Operations Center!
The Fraud Manager is responsible for all facets of fraud detection and prevention for the Credit Union. Responsibilities include the processing and tracking of results pertaining to checking account forgeries, ATM/VISA debit unauthorized use, endorsement forgeries, member account embezzlement, and suspicious account activity. Serves as a point of contact for branch and/or department staff in BSA, OFAC and fraud situations. This position is also responsible for developing and maintaining relevant policies and procedures.
Major Duties & Responsibilities:
Desired Knowledge and Skills:
Experience: Three to five years of similar or related management experience in a credit union, bank or financial services industry.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills: Effective communication both orally, and in writing, with employees, other organizations, and the general public to explain general established policies, procedures, and systems.
Must have knowledge of RCW, UCC, Regulation D and E, and procedures related to fraud investigation.
Must have knowledge of check clearing and return-item regulations.
Effective Interpersonal Skills:
A significant level of trust and diplomacy is required in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) is necessary.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 70 pounds and occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug Free Workplace.