Fraud Manager

Job ID
Regular Full-Time


BrightStar Credit Union is committed to creating a diverse work environment where everyone has the chance to succeed. We're dedicated to empowering the careers of our people. Our work environment is service-oriented, fast-paced and fun.

We are currently seeking a Fraud Manager to join our Sunrise Operations Center!

The Fraud Manager is responsible for all facets of fraud detection and prevention for the Credit Union.  Responsibilities include the processing and tracking of results pertaining to checking account forgeries, ATM/VISA debit unauthorized use, endorsement forgeries, member account embezzlement, and suspicious account activity.  Serves as a point of contact for branch and/or department staff in BSA, OFAC and fraud situations. This position is also responsible for developing and maintaining relevant policies and procedures.


Major Duties & Responsibilities:

  • Provide outstanding service to each internal and external member as defined by our Service Standards and Promises.
  • Responsible for processing and obtaining appropriate disposition of fraudulent items by gathering information and presenting documentary evidence in an accurate and timely manner. Works with members to identify transactions, identifies potential suspects, completes necessary paperwork, and eliminates future fraudulent transactions.
  • Responsible for filing Fraudulent Check Crime Reports, Bad Check Reports, and Fraudulent Credit Card Reports in a timely manner.
  • Responsible for tracking of losses resulting from fraudulent transactions. Responsible for balancing all corresponding general ledgers.
  • Participates with the Collection Specialist in performing collection activity on fraudulent return checks and ATM/debit transactions when initial collection steps have been unsuccessful.
  • Participate with the Collection Specialist in investigating claims of fraud against the member and credit union by following governing regulations, policies and procedures when gathering evidence and information. Assists the Collection Specialist in responding to subpoenas and providing timely and accurate evidence to law enforcement agencies.
  • Responsible for developing and utilizing loss mitigation methodologies to help the organization analyze Credit Union fraud losses and recommend strategies and policies to mitigate and/or avoid losses.
  • Responsible for handling check, ATM, Debit card and Credit card fraud and disputes.
  • Responsible for completion of necessary forms for submitting claims to the insurance company. Provides documentation on non-insurable losses and initiates charge-off of items determined to be non-collectable.
  • Contributes to achieving business service objectives by supporting those areas of the credit union which services the business client. Demonstrates understanding of business services functions and knowledge of business deposit and lending products.
  • Conduct research and attend educational programs to update professional knowledge.


Desired Knowledge and Skills:

  • A Bachelor’s degree in economics, accounting, or in another business related discipline. Experience in a law enforcement field is also useful in fulfilling the requirements of this role
  • Math Skills: Fraud investigation managers employ their number crunching skills in conducting analysis of financial records to identify inconsistencies
  • Communication Skills: Fraud investigation managers are adept at interacting with fraud investigators to establish the objectives of an investigation
  • Leadership Skills: Should be well versed in coordinating and directing the operations of fraud investigation teams to ensure the resolution of fraud cases.

Experience: Three to five years of similar or related management experience in a credit union, bank or financial services industry.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills: Effective communication both orally, and in writing, with employees, other organizations, and the general public to explain general established policies, procedures, and systems.

Must have knowledge of RCW, UCC, Regulation D and E, and procedures related to fraud investigation.

Must have knowledge of check clearing and return-item regulations.

Effective Interpersonal Skills:

A significant level of trust and diplomacy is required in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) is necessary.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms.  The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 70 pounds and occasionally lift and/or move up to 70 pounds.  Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug Free Workplace.


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