Service Agent – Member Service Center
BrightStar Credit Union is committed to creating a diverse work environment where everyone has an opportunity to succeed. We're dedicated to empowering the careers of our team. Our work environment is service-oriented, fast-paced and fun.
We are currently seeking a (2) Full-Time Service Agents to join the Member Service Center at BrightStar Credit Union!
The primary purpose of the position is to assist the members of our growing community in meeting their financial needs and goals by offering them our superior products and services. The primary role of a Service Agent is to accept and own incoming telephone calls and online requests, explain services, resolve member problems, cross-sell, upsell and direct calls/requests to the appropriate area.
Major Duties and Responsibilities:
Maintain knowledge with training:
Knowledge and Skills:
Experience: Two years of customer service experience in financial industry or related experience (i.e. member/customer service, call center). Credit union or other financial institution experience is preferred.
Education: High School Diploma or equivalent i.e. GED
Interpersonal Skills: Professionalism, courtesy, tact, diplomacy, and the ability to provide great service are essential elements of the job. Empathy, the ability to understand member needs, the ability to listen, and the ability to sell are required. Work involves personal contact with others inside and outside the organization regarding giving or obtaining information which requires effective and clear verbal communication.
BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug Free Workplace